In Degusta Teruel shipments will be sent to the peninsula and the Balearics.
The estimated delivery times for the orders made for Spain and Portugal will be between 24h and 72 h working days, for the European Union will be 48h-120h
If due to circumstances beyond the control of Degusta Teruel , an order could not be sent by the indicated time, Degusta Teruel will be contacted via email or mobile to indicate that there is an incident with the shipment and will indicate the approximate date of delivery.
The shipping costs include handling, packaging, shipping and mandatory transport insurance and will be indicated when placing the order and before confirmation thereof.
These orders will be sent to mainland and Balearic Islands, currently there is no possibility to send to other countries.
Shipping cost for (Peninsula): â‚¬ 4.95 (taxes included)
Shipping free for (Peninsula): orders over â‚¬ 60 (taxes included)
For orders to the Balearic Islands you will have a cost
Shipping cost to (Balearic Islands): â‚¬ 14 (taxes not included)
Free shipping to (Balearic Islands): orders over 80 â‚¬ (taxes included)
If you want to receive the package at a different address than the one you usually reside in, you must indicate it before accepting the purchase conditions.
Deliveries will be made from Monday to Friday, not taking responsibility Degusta Teruel for shipping delays that could originate.
Prices of the cost of shipping without VAT to the rest of Europe
|0-60 â‚¬||60-120 â‚¬||120-180 â‚¬||180-600 â‚¬|
United Kingdom, Italy
Hungary, Austria, Ireland, Belgium, Bulgaria,
Due to unforeseen or possible shipping errors that may arise, in Degusta Teruel we work to reach the highest level of satisfaction of our customers, therefore, if you are not According to the order sent , must indicate within a maximum period of 14 calendar days from receipt, indicating the order number and the incidence of it, we will contact you through email or via mobile to find a joint solution between both parties.
In the following points we will indicate the possible changes or refunds that may originate.
Any incidence that could originate in any product Due to the transportation of the same, you could return it, and we would resend the product again, assuming the costs of reshipment by us. To be able to benefit from this type of incident, you must verify the status of your order at the time of receipt, and you should do so, indicating the claim you have on the delivery note (all this before signing). For this reason to be able to claim any type of incident of this type, you will have a maximum period of 24 hours from the delivery (article 952.2 of the Commercial Code) .
In accordance with the previous paragraph, Degusta Teruel will not assume any responsibility if the state of the products would have deteriorated because the recipient was not available at the indicated delivery address.
If any re order, did not contain the products indicated in the order, should send us an email to (hidden) indicating that the product of the order is not correct, with it we would resend the order again with the products correctly.
Due to current legislation, the client may return your order in perfect conditions, understanding and provided it is done within a period of 14 calendar days from receipt, and it is in perfect condition and in the original packaging. In this type of case, the client must assume the cost of returning the order.
Degusta Teruel, once the returned order is received, will notify the customer by email or via mobile of its acceptance, once this is done, we will refund the amount of the order, excluding same the shipping costs that could originate from it.
This payment will be made by the same purchase channel that the buyer has used
Degusta Teruel will not accept the return of food products that are open or out of their packaging.
If you have made the purchase, and wish to cancel it for any reason, you may do so as long as the shipment has not been issued, if it has not been issued , you can tell us and we will re-bottle you the amount of it.
Degusta Teruel informs you not to throw away your packaging until you check that your product is in perfect condition for that reason, keep your packaging. Also remember that you must review your order to confirm that the merchandise that arrived is the one you requested.
Age Minimum order to place an order will be 18 years, taking into account, that any mishandling of this service will be the responsibility of the person in question.Degusta Teruel is not responsible for the fraudulent use that may occur.