SHIPMENT INFORMATION

Kinds of transport

Degusta Teruel has 3 different carriers, where shipping costs are free from € 60.

- Integrated Carrier: In charge of sending fresh foie and confit from the factory . Free shipping from 150 €

- Gluten-free Express Carrier: In charge of gluten-free products. Direct from the works. Free shipping from € 60 .

- Express Mail Carrier In charge of shipping all other products. Free shipping costs from € 60

Shipping time

If the order is placed before 10:00 am and it is not confit or fresh foie , the order will be delivered the next day, in the event that the order is for the peninsula and the Balearic Islands. In the event that the order is issued for the European Union, the maximum delivery time will be 48h and 120hrs.

If due to circumstances beyond Degusta Teruel , an order will not could be sent the indicated time, Degusta Teruel will contact you via email or mobile to indicate that there is an incident with the shipment and will indicate the approximate delivery date.

Shipping costs include handling, packaging, shipping and mandatory transport insurance and will be indicated when placing the order and before confirming it.

Shipping cost

Shipping cost for (Peninsula): 5.35 (taxes included)

Free shipping for (Peninsula): Orders over € 60 (taxes included)

For orders to the Balearic Islands there will be a cost

Cost shipping to (Balearic Islands): € 14 (taxes not included)

Free shipping to (Balearic Islands): orders over € 80 (taxes included) 

For orders to the Canary Islands under € 180

Shipping cost for (Canary Islands): € 35 (taxes not included)

If you wish to receive the package at an address other than the one you normally reside, you must Indicate it before accepting the purchase conditions.

Deliveries will be made from Monday to Friday, Degusta Teruel will not be held liable for any shipping delays that may arise. ginar.

Shipping cost prices with VAT to the rest of Europe

Price

Alemania

Reino Unido, Italia

Andorra, Austria, Bélgica, Dinamarca, Francia, Luxemburgo, República checa

Bulgaría, Chipre, Eslovaquia, Eslovenia, Finlandia, Gibraltar, Grecia, Hungría, Irlanda, Malta, Polonia, Rumania, Noruega

Croacia, Estonia, Letonia, Lituania, Países Bajos, Suecia.

0-60€

15€

15€

15€

20€

25€

60-120€

15€

15€

15€

20€

25€

120€ - 180€

15€

15€

15€

20€

25€

180€ - 10000€

Gratuitous

Gratuitous

Gratuitous

Gratuitous

Gratuitous

Conditions for return

Due to unforeseen events or possible shipping errors that may arise, at Degusta Teruel we work to reach the highest level of customer satisfaction, therefore, if you do not agree with the Order sent , must indicate it within a maximum period of 14 calendar days from receipt, indicating the order number and the incidence thereof, we will contact you via email or mobile to find a joint solution between both parties.

In the following points we will indicate the possible changes or returns that may arise.

  • Yes any product appears damaged due to shipping

Any incident that may originate in any product due to its transport, you could return it, and we will We would resend the product again, bearing the resending costs on our part. To be able to benefit from this type of incident, you must verify the status of your order at the time of receipt, and you must do so, indicating the claim you have on the delivery note (all this before signing). To be able to claim any type of incident of this type, you will have a maximum period of 24 hours from delivery (article 952.2 of the Commercial Code) .

In accordance with the provisions of the previous paragraph, Degusta Teruel will not assume any responsibility if the condition of the products has deteriorated because the recipient is not reachable at the indicated delivery address.

  • If the products received from you do not correspond to what you requested

If any order receipt, it does not contain the products indicated in the order, should send us an email to (hidden) indicating which product of the order is not the correct one, with this I will pass We will resend you the order again with the products correctly.

  • Return without incident:

Due In accordance with current legislation, the customer may return their order in perfect condition, understanding and provided that it is done within a period of 14 calendar days from receipt, and it is found in perfect condition and in the original packaging. In this type of case, the customer must bear the cost of returning the order.

Degusta Teruel, once received the returned order, will notify the customer by email or via mobile of its acceptance, once this is done, we will refund the amount of the order, thus excluding Even the shipping costs that may arise from it.

This payment will be made through the same purchase channel used by the buyer

Degusta Teruel will not accept the return of food products that are open or out of their packaging.

  • If your order has not started to be processed: 

If you have made the purchase, and wish for any reason to cancel it, you can do so as long as the shipment has not been dispatched, if it has not been dispatched You can let us know and we will re-pay you the amount.

Degusta Teruel informs you not to throw away your packaging until you check that your product is in For this reason, keep your packaging in perfect condition. Also remember that you must review your order to confirm that the merchandise that you received is the one you requested.

The minimum age to place an order It will be 18 years, taking into account that any mishandling of this service will be the responsibility of the person in question. Degusta Teruel is not responsible for any fraudulent use that may be given.

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