Delivery

Due to unforeseen events or possible shipping errors that may arise, at Degusta Teruel we work to reach the highest level of customer satisfaction, therefore, if you do not agree with the Order sent , must indicate it within a maximum period of 14 calendar days from receipt, indicating the order number and the incidence thereof, we will contact you via email or mobile to find a joint solution between both parties.

In the following points we will indicate the possible changes or returns that may arise.

• Yes any product appears damaged due to shipping

Any incident that may originate in any product due to its transport, you could return it, and we will We would resend the product again, bearing the resending costs on our part. To be able to benefit from this type of incident, you must verify the status of your order at the time of receipt, and you must do so, indicating the claim you have on the delivery note (all this before signing). To be able to claim any type of incident of this type, you will have a maximum period of 24 hours from delivery (article 952.2 of the Commercial Code) .

In accordance with the provisions of the previous paragraph, Degusta Teruel will not assume any responsibility if the condition of the products has deteriorated because the recipient is not reachable at the indicated delivery address.

• If the products received from you do not correspond to what you requested

If any order receipt, it does not contain the products indicated in the order, should send us an email to (hidden) indicating which product of the order is not the correct one, with this I will pass We will resend you the order again with the products correctly.

• Return without incident:

Due In accordance with current legislation, the customer may return their order in perfect condition, understanding and provided that it is done within a period of 14 calendar days from receipt, and it is found in perfect condition and in the original packaging. In this type of case, the customer must bear the cost of returning the order.

Degusta Teruel, once received the returned order, will notify the customer by email or via mobile of its acceptance, once this is done, we will refund the amount of the order, thus excluding Even the shipping costs that may arise from it.

This payment will be made through the same purchase channel used by the buyer

Degusta Teruel will not accept the return of food products that are open or out of their packaging.

• If your order has not started to be processed: 

If you have made the purchase, and wish for any reason to cancel it, you can do so as long as the shipment has not been dispatched, if it has not been dispatched You can let us know and we will re-pay you the amount.

Degusta Teruel informs you not to throw away your packaging until you check that your product is in For this reason, keep your packaging in perfect condition. Also remember that you must review your order to confirm that the merchandise that you received is the one you requested.

The minimum age to place an order It will be 18 years, taking into account that any mishandling of this service will be the responsibility of the person in question. Degusta Teruel is not responsible for any fraudulent use that may be given.